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What do we service?
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With our comprehensive workshop facilities, AVD can service a wide range of electronic equipment.
Everything from domestic hi-fi to professional stage audio & lighting equipment.
We also service some more unusual items such as electronic score boards and other commercial equipment.
About the only things we don't repair are TV's and household whitegoods. (microwave ovens, etc)
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Not sure if your equipment is worth repairing?
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Some items are just not economical to repair when you consider their replacement cost.
We do charge a fee of $40.00 for repair estimates. This is payable when the equipment is delivered to AVD.
Doing this allows us to give you a more accurate estimate on the total repair cost.
This deposit will be deducted from the final amount if you accept the estimate & proceed with the repair.
However, if you just want to know if an item is likely to be worth fixing, please call us with
the details and we may be able to give a rough indication based of your description of the fault.
Please note that it is not possible to give an accurate estimate this way.
Our labour charge is currently $85.00 per hour. (includes GST)
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Not local to us?
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You can also send your equipment to us via Australia Post, a courier or even a friend!
Simply print and fill out our Equipment Repair Form
and include it with your repair. Make sure you package the item well to avoid damage.
Our estimate fee still applies, so upon receipt of your equipment we will contact you to arrange payment.
The most common option to pay is via credit card over the phone.
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What accessories do we need?
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In general, only bring / send in the faulty item itself but if the item has a remote control,
we will need that to fully test your unit.
Only include power and other cables if they are unusual, or you suspect they are related to the fault.
If in doubt, give us a call us before hand and we can advise what you need to bring in.
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How long will the repair take?
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This depends on a number of factors including our current workload and parts availability.
In general, we try to look at all service jobs within a few days of receiving them.
After we do the initial inspection, we will contact you with an estimate.
Once accepted, completion of the repair will usually only take a few days but may be longer
if the parts required are not available in Australia. We try to keep customers "in the loop"
about possible delays at all times.
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Warranty on repairs performed by AVD
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Our repair warranty is the manufacturers period on parts and 3 months for labour.
These periods apply from the date of repair.
Please note that this covers the work done for the original fault.
It does not cover damage caused by improper use or installation.
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Yes, we can do service calls!
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We also offer a callout service in the greater Brisbane area for PA systems,
electronic scoreboards and other large or installed systems, etc.
For this service, we charge a callout fee (varies depending on area) plus an hourly rate whilst on-site.
Please note that it is often not practical to repair some types of equipment on-site.
In this case, we may have to bring the item(s) back to AVD for bench repair and re-install once completed.
Bringing your items to us will help keep the cost of the repairs to a minimum.
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What brands are we authorised agents for?
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AVD is an authorised service centre for several brands.
This means that even if you didn't buy the item from us, we may be able to repair it under warranty for you.
We are authorised service agents for the following brands:
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- AKG - microphones and headphones
- DB Technologies - professional audio
- Denon - hi-fi and professional audio
- HK Audio - professional audio
- LEDtronix - electronic score boards
- Marantz - professional audio
- Markbass - professional audio
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- NAD - hi-fi equipment
- Peavey - professional audio
- Phonic - professional audio
- PSB - hi-fi speakers
- TOA - public address equipment
- Wharfdale Pro - professional audio
- Washburn - professional audio
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What do you need to do for warranty claims?
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Most warranties stiplulate that you are responsible for getting the faulty item to the service centre.
Under some warranties (but not all), if you send the item to us (pre-paid), the warranty will cover the
return freight. One very important thing to note is that in most cases, you must contact the original seller
to obtain a warranty authority number. Without this, we are not able to provide the warranty service.
If in doubt, please contact us before bringing / sending the item to us.
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Schools & Government Departments
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We can extend a 30 day courtesy account to schools and government departments.
Goverment credit cards are also accepted. Please contact us for further details.
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